Why Customer Success Must Become More Commercial - with Jay Nathan

Customer Success is under pressure to demonstrate its contribution to retention, expansion and profitable growth. Jay Nathan joins Jason Noble and Jason Whitehead to discuss whether the function and even its name need to evolve. You’ll learn how AI and market pressure are changing the CS operating model and how companies can remain customer-centred while becoming more commercially accountable. Jay’s newsletter: https://www.chiefcustomerofficer.io/ 🌐 Visit Breakthrough SaaS Growth: https://breakthroughsaasgrowth.com/ Subscribe for practical conversations with SaaS leaders, founders and operators on what it really takes to build and grow successful SaaS businesses. #ArtificialIntelligence #AI #SaaS #BusinessStrategy #Leadership #Automation #DecisionMaking #CustomerSuccess #Retention #Churn