How strategic Customer Success drives SaaS growth - with Jay Nathan

Strategic Customer Success is not about having better meetings. It is about helping customers make better decisions, realise value and grow over time. In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Jay Nathan, CCO at Higher Logic and co-founder of Gain Grow Retain, to explore what strategic behaviour really means in Customer Success. Jay shares lessons from building, leading and scaling post-sale teams across B2B SaaS businesses, including how CS leaders can create stronger customer value, improve retention and support revenue growth. We cover: What strategic Customer Success really meansHow strategic behaviour improves customer outcomesWhy CS needs to move beyond activity and relationship managementHow post-sale teams can support retention and expansionWhat it takes to scale Customer Success across different customer segmentsHow CS leaders can connect customer value to business growth This is a practical conversation for SaaS CEOs, CCOs, Customer Success leaders and post-sale teams who want Customer Success to become more strategic, commercial and valuable.