How to Scale Customer Success Without Losing Customer Value - with Kristi Faltorusso

Scaling Customer Success is not simply a headcount challenge. It requires the right operating model, processes and engagement strategy. Kristi Faltorusso joins Jason Noble and Jason Whitehead to explore what happens when customer value gets lost during growth. You’ll learn how CS, Support and Consulting can work together and how scalable Customer Success supports retention, advocacy and revenue growth. Connect with Kristi on LinkedIn 🌐 Visit Breakthrough SaaS Growth: https://breakthroughsaasgrowth.com/ Subscribe for practical conversations with SaaS leaders, founders and operators on what it really takes to build and grow successful SaaS businesses. #ArtificialIntelligence #AI #SaaS #BusinessStrategy #Leadership #Automation #DecisionMaking #CustomerSuccess #Retention #Churn