How to scale Customer Success without losing customer value - with Kristi Faltorusso

Scaling Customer Success is not just about adding more people. It is about building the right operating model, processes and customer engagement approach so customers still receive value as the business grows. In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Kristi Faltorusso to explore how SaaS companies can successfully scale Customer Success. We cover: What it takes to scale Customer SuccessWhy scaling CS is not only a headcount problemHow to build a stronger Customer Success operating modelWhy customer value can get lost during growthHow CS, Support and Consulting can work togetherHow scaled Customer Success supports retention, advocacy and revenue growth This is a practical conversation for SaaS CEOs, CCOs and Customer Success leaders who want to scale CS without weakening the customer experience or losing sight of value. Connect with Kristi on LinkedIn