How Customer Success works for technical SaaS products - with Manuel Harnisch

Customer Success looks different when the product is deeply technical. The users are often technical. The problems are complex. The value depends on more than adoption dashboards and standard playbooks. In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Manuel Harnisch to explore how Customer Success works for technical SaaS and XaaS products. Manuel shares lessons from building and leading CS teams in companies solving complex technical challenges for customers, including what changes when your buyers, users and stakeholders need deep product and technical expertise. We cover: Why technical SaaS products need a different CS approachHow to support technical users and stakeholdersWhy standard Customer Success playbooks may not workHow CS teams can partner better with Product and EngineeringWhat technical customers need to achieve valueHow early-stage companies can build stronger customer operations This is a practical conversation for SaaS founders, CCOs, Customer Success leaders, Product leaders and technical teams building customer success motions around complex products. Connect with Manual on LinkedIn