Why Technical SaaS Products Need a Different Customer Success Model - with Manuel Harnisch

Standard Customer Success playbooks do not always work for deeply technical products, users and implementation environments. Manuel Harnisch joins Jason Noble and Jason Whitehead to explore CS for technical SaaS and XaaS companies. You’ll learn how technical expertise changes the customer engagement model, how CS can work with Product and Engineering and what technical customers need to achieve meaningful value. Connect with Manual on LinkedIn 🌐 Visit Breakthrough SaaS Growth: https://breakthroughsaasgrowth.com/ Subscribe for practical conversations with SaaS leaders, founders and operators on what it really takes to build and grow successful SaaS businesses. #ArtificialIntelligence #AI #SaaS #BusinessStrategy #Leadership #Automation #DecisionMaking #CustomerSuccess #Retention #Churn