What SaaS leaders need to know about Customer Success now - with Philipp Wolf

Customer Success has grown quickly, but many SaaS companies are still working out how to make it scalable, measurable and commercially valuable. In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Philipp Wolf, CEO of Custify, to explore the state of the Customer Success industry and where it is heading. We cover: How Customer Success is changing in B2B SaaSWhy many companies still lack a systematic approach to CSHow customer data can improve retention and lifetime valueWhy in-product usage insights matterHow CS platforms can help teams scaleWhat the future of Customer Success may look like This is a practical conversation for SaaS CEOs, CCOs, Customer Success leaders and CS Ops teams who want to understand how the industry is evolving and what stronger Customer Success looks like. Connect with Philipp on LinkedIn