Why Customer Success strategy fails without operations - with Ross Fulton

from Breakthrough SaaS Growth with The Jasons · host Jason Whitehead & Jason Noble

A Customer Success strategy is only useful if it can be executed. In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Ross Fulton, CEO of Valuize, to explore how B2B SaaS companies can operationalise Customer Success strategy. Ross shares how companies can align strategy, operations, technology and data so Customer Success teams deliver stronger results and support profitable growth. We cover: Why Customer Success strategy needs operational disciplineHow to align strategy, operations, technology and dataWhy many CS strategies fail during executionHow Customer Success teams can deliver measurable resultsHow stronger operations improve retention and expansionWhy sustainable SaaS growth depends on better CS execution This is a practical conversation for SaaS CEOs, CCOs, CS Ops leaders and Customer Success teams who want to turn strategy into execution and customer value. Connect with Ross on LinkedIn

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This episode was published on April 20, 2021.

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