How Customer Success is evolving in SaaS - with Sasi Yajamanyam

Customer Success has evolved quickly, but many companies are still working out how to make it truly effective. In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Sasi Yajamanyam to explore the state of Customer Success and where the discipline is heading. Sasi shares lessons from building Customer Success programmes in both large and small organisations, including his work on at-scale CS programmes at ServiceNow. We cover: Where Customer Success stands todayHow Customer Success has evolvedWhy CS should be everyone’s jobWhat companies still struggle to get rightHow at-scale Customer Success programmes workWhat next-generation Customer Success could look like This is a practical conversation for SaaS CEOs, CCOs, Customer Success leaders and GTM teams who want to build more customer-centric companies and stronger CS operating models. Connect with Sasi on LinkedIn