How Customer Success Teams Build Trust From the Start - with Sue Farrance

Without customer trust, adoption slows, difficult conversations become harder and value is more difficult to prove. Sue Farrance joins Jason Noble and Jason Whitehead to explain how she built a Customer Success programme from scratch and placed trust at the centre of every customer interaction. You’ll learn how to establish credibility early, hire people who can build strong relationships and create a CS culture that supports adoption, retention and growth. 🌐 Visit Breakthrough SaaS Growth: https://breakthroughsaasgrowth.com/ Subscribe for practical conversations with SaaS leaders, founders and operators on what it really takes to build and grow successful SaaS businesses. #ArtificialIntelligence #AI #SaaS #BusinessStrategy #Leadership #Automation #DecisionMaking #CustomerSuccess #Retention #Churn