Guest: Tony Sciarrotta of the Reverse Logistics Association on handling returns; How to compete with industry disruptors; Changing the retail experience

In this episode, guest Tony Sciarrotta, executive director of the Reverse Logistics Association, shares how retailers are handling the deluge of holiday returns.  Because of the ongoing pandemic, many purchases were made online instead of in-store during the holidays, so now retailers are faced with a deluge of returns this month. What are some of the strategies that are being used to process them and how can retailers reduce the number of returns they receive in the future?New Gartner research discusses how companies can compete with major disruptors who changed the landscape.And can smartphones be used better by retailers to not only process orders but also help customers have a better shopping experience? This and some other news from this week's National Retail Federation conference.Articles and resources mentioned in this episode:The Reverse Logistics AssociationGartner reports four ways to compete with industry disruptorsNRF: Covid pressures force merger of online and in-person shopping techSurvey of shoppers says BOPIS leaves room for improvementDC VELOCITY's Covid-19 coverageVisit DCVelocity.com for the latest news. Send feedback about this podcast to [email protected] sponsored by DCV-TVOther linksAbout DC VELOCITYSubscribe to DC VELOCITYSign up for our FREE newslettersAdvertise with DC VELOCITYTop 10 Supply Chain Management Podcasts