Why Customer Outcomes Matter More Than Experience Alone - with Dave Duke & Mat Sweezey episode artwork

EPISODE · Jan 27, 2021 · 26 MIN

Why Customer Outcomes Matter More Than Experience Alone - with Dave Duke & Mat Sweezey

from Breakthrough SaaS Growth with The Jasons

A good customer experience does not automatically produce a meaningful business outcome. Customers ultimately judge SaaS vendors by the results they help create. Dave Duke and Mat Sweezey join Jason Noble and Jason Whitehead to explore the performance economy. You’ll learn how shared success plans, live performance data and clearer outcome measures can help SaaS companies move beyond satisfaction and prove business value. Connect with Dave on LinkedIn Connect with Mat on LinkedIn 🌐 Visit Breakthrough SaaS Growth: https://breakthroughsaasgrowth.com/ Subscribe for practical conversations with SaaS leaders, founders and operators on what it really takes to build and grow successful SaaS businesses. #ArtificialIntelligence #AI #SaaS #BusinessStrategy #Leadership #Automation #DecisionMaking #CustomerSuccess #Retention #Churn

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Why Customer Outcomes Matter More Than Experience Alone - with Dave Duke & Mat Sweezey

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