Guided, Personal, Anywhere: How Pintours Is Creating Experiences Worldwide by Empowering Guides

Send us Fan Mail What if your best friend in every city could design your perfect day and get paid for it whether they are with you or not? That is the idea behind Pintours. In this episode, Dan speaks with founder and CEO Lou Chatta about how human storytelling combined with AI can scale the magic of a great guide while preserving the personality and authenticity that make guided experiences special. Lou explains how growing up with a father who worked as a guide for 40 years inspired him to build a platform designed for creators first. Guides can record their stories, routes, music, and recommendations, then share those experiences across different settings including walking tours, rideshares, museums, and attractions. Pintours’ personalization engine then adapts the experience to the traveler. A foodie couple, a family with young kids, or a solo history enthusiast might follow the same route but hear different stories, pacing, and suggestions tailored to their interests. It goes far beyond audio. The platform blends navigation, mood, bookings, and local context into one seamless experience. Lou also shares how strategic partnerships are bringing the concept to life in real travel moments. Integrations with companies like Uber and Blacklane support transportation, while platforms such as Yelp and OpenTable help connect travelers with local dining along the way. In cities hosting the FIFA World Cup, travelers will even be able to leave a match and instantly begin a curated neighborhood experience with dining and transport already aligned with their route. A key part of the conversation addresses the concern that AI could replace guides. Lou explains that Pintours is designed to do the opposite. Guides are compensated whenever their knowledge powers an experience, even if they are not physically present. This opens new income streams for creators, expands the range of available tours in lesser known destinations, and makes it easier to deliver experiences in multiple languages. From an onboarding process that welcomes storytellers with no technical background to a product roadmap that includes indoor mapping and enhanced navigation, this episode outlines how guides, operators, and destinations can meet the growing demand for more meaningful and personalized travel experiences. Whether you are interested in the evolving experience economy, exploring destinations beyond the usual hotspots, or building creator led travel products, this conversation offers a clear look at where guided travel is heading next. Learn more at pintours.com. The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. https://www.traveltrendspodcast.com/