Guiding across a Galaxy of Support Services

from RO-AR.com : Numbers, Nuances & Observations · host ROStrategy

Cat Divers, CEO of the National Support Network (NSN), discusses the evolving support services landscape in the UK. The discussion explores how NSN’s Support Hub is helping organisations—from corporates to charities—guide individuals to the right help, fast. Themes include trends in digital vs. in-person support, challenges in accessibility, personalisation, the importance of timing in support journeys, and how corporates are responding to increasing vulnerability in customer populations. The discussion also addresses how NSN uses data and design to simplify a complex landscape and drive both operational and societal impact.More insights and videos at https://www.ro-ar.com

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This episode is 36 minutes long.

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This episode was published on June 7, 2025.

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