Guy Eid meets Maurizio De Poli a Founder Member of The Field Engineer community

Maurizio De Poli shares his experience and career story with Guy Eid.Maurizio De Poli is an experienced Service Manager and Technical Support Manager, he brings extensive knowledge and a proven track record in tackling various challenges. His focus is on delivering exceptional service and support within contractual terms and budgetary constraints, optimising service delivery processes, and enhancing team performance.Throughout his career, he has broadened his horizons by working across Europe and North America, learning from talented teams and expanding his knowledge base. As a result, he is fluent in English, German, and Italian.His key achievements and responsibilities include:Leading and developing daily operations of multicultural global service teams, scheduling technical visits, and providing internal and remote supportManaging new contract definitions with partners for service in foreign countries.Defining global processes for spare parts utilisation and accounting.Implementing global processes for ticket/case management, both in-house and in the field.Serving as the link between the service department and the quality assurance team, working closely with technical product managers to continuously improve the productDriving the aftermarket service segment, maintaining close contact with customers, and supporting sales teams to ensure top-notch global service execution.