Handling disputes and deductions with ease

from Extra Credit · host NACM

Tell us what you love about Extra Credit and what topics you want covered!No aspect of credit management epitomizes the give-and-take nature of your relationship with your customer quite like disputes and deductions. Whether it’s a complaint about an erroneous charge on a bill or items left unaccounted in your order, deductions and disputes can consume a lot of your time as a credit manager, which can leave you frazzled if your credit department doesn’t have a solid protocol in place. Connect with us on LinkedIn: @Nacm-National @FCIB

What this episode covers

Tell us what you love about Extra Credit and what topics you want covered! No aspect of credit management epitomizes the give-and-take nature of your relationship with your customer quite like disputes and deductions. Whether it’s a complaint about an erroneous charge on a bill or items left unaccounted in your order, deductions and disputes can consume a lot of your time as a credit manager, which can leave you frazzled if your credit department doesn’t have a solid protocol in place. ...

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Handling disputes and deductions with ease

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This episode is 4 minutes long.

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This episode was published on December 19, 2025.

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