Handling rude behaviour

from Business Essentials · host SoundCartel

Have you noticed an unwelcome spike in the number of rude encounters? It may result from the anxiety of living with COVID these last few years, as well as the uncertainty of income and the threat of catching the virus. That’s according to organisational psychologist and leadership expert, Joe Hart. He explains what you can do if you are confronted by a rude customer or if one or more of your team snaps at someone. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

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This episode was published on July 28, 2022.

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