EPISODE · Apr 7, 2025 · 27 MIN
Handling Tough Client Conversations
from The Anxious Creative · host Dawn Bradley
What You’ll Learn in This Episode:The personal story behind my own struggle with client pushback and how it affected my self-perception.Why creatives often feel guilty about raising their prices, and the crucial business perspective you might be missing.The dangers of avoiding uncomfortable conversations and how it can lead to resentment and burnout.How to differentiate between genuine client confusion and your own insecurities coloring the conversation.Practical strategies for setting boundaries and enforcing policies with kindness and clarity.Why your self-worth is not determined by what your clients are willing to pay.The importance of responding versus reacting in challenging client interactions.Actionable steps to build confidence in your communication and handle tough conversations with integrity and compassion.A sneak peek into my EASE method for navigating difficult client interactions.If this episode resonated with you, take a screenshot and share it on Instagram – tag me @dawnbradley so I can cheer you on!Links & Resources:Grab my Client Convo Mastery Templates for only $10! Get over 50 scripts and templates for handling awkward and anxiety-inducing client conversations.Join Rock Your Business to align your decisions with your goals.Grab my FREE Masterclass on Getting Out of Your Own Way and Actually Doing The Things That Make Your Business Grow.Follow me: Instagram: www.instagram.com/dawnbradleyYoutube: www.youtube.com/dawnbradley For more info on RYB, Retreats etc: www.dawnbradley.com
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What this episode covers
That pit in your stomach when a client questions your prices or you finally raise them by $10 and get that dreaded email? I know that feeling all too well. In this episode, I'm taking you behind the scenes to a moment in my career when a small price increase led to a nasty anonymous email that hit me hard. It wasn't just the words, but how it played into that old story I was carrying – that as "just a hairstylist," I wasn't allowed to value myself or run a real business. Today, we're talking about the shame that creeps in when clients push back on our prices, why your self-worth has absolutely nothing to do with what someone else thinks you deserve to charge, and how to handle those tough client conversations with empathy, confidence, and a whole lot of integrity. If you've ever felt like raising your prices or implementing a policy might cost you your entire career, or like standing up for yourself makes you a bad person, this one's for you.
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Handling Tough Client Conversations
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