Hands-on Hospitality with Wil Slickers Episode #135

GUEST BIO Wil Slickers is a hospitality expert and host of Slick Talk: The Hospitality Podcast & Good Morning Hospitality. He is also the destination director and co-founder of Recreation Rentals and creator of The Destinationaire Awards. Wil Slickers started working for a Marriott Autograph Collection hotel in Spokane, Washington and shortly realized his passion for people and hospitality was his dream life and career! He brings a new perspective to tourism, hospitality, and service. During this last year of full-time entrepreneurship, Wil Slickers has created more podcast episodes, industry connections, and industry concepts than he would've ever imagined! Now, with a high demand for content, tools, and resources for anything involving hospitality, Wil has dedicated his time to individual and big-name operators in the vacation rental and boutique hotel segments of hospitality while still growing the show and industry network globally. HIGHLIGHTS OF THE EPISODE 03:10 – Background of the guest | Hospitality journey 09:03 – Empathy is key 12:38 – The other side of Hospitality (staff and employees) 17:19 – Upselling 24:29 – Standard management tools KEEPING IT REAL 29:29 – Recreation Rentals 35:26 – Sponsors and partnerships (and how to find yours) 43:13 – Starting Slick Talk – The Hospitality Podcast 50:54 – New podcast coming to town: The Giveback Podcast NOTABLE QUOTES (KEY LESSONS): “I need to have empathy and understand that they don’t know my system and what I’m doing, so I always say “I’m so sorry,” or “My apologies,” right away to give them the ability to understand, “I hear you,” I’m not going to try to get defensive, I’m not going to try to say you’re wrong, because at the end of the day, I need to find a way to understand your thought process, your feelings. Take ownership, say “Let me go ahead, work through, and see how I could fix this with you.” CONNECTING WITH THE GUEST Slick Talk | The Hospitality Podcast Good Morning Hospitality Instagram Youtube Facebook LinkedIn Twitter This episode is brought to you by our sponsor Guesty.com which is a property management software that Ruben and his team use as short term rental Superhosts to manage and streamline all communication with their guests and team to make it a memorable stay for each guest that books their property. Use our private unique link here https://hosts.guesty.com/?r=therealestateexperiment  to let Guesty know we sent you!