Hanley Hot Takes 3.0

In this episode, Scott Howell and Bradley Flowers discuss the intricacies of handling difficult client calls and the pivotal role of agency principals in conflict resolution. They delve into the importance of transitioning from being the top producer to a leadership role within an agency and the challenges faced during this evolution. Special guest Ryan Hanley joins the conversation to provide insights on cyber insurance, emphasizing the need for comprehensive policies and effective communication strategies to serve clients better.