HARD QUESTIONS with Brent Carmichael of NCM: "Should I Have a BHPH Service Department?"

Brent Carmichael, Senior Moderator and Consultant with NCM Associates, joins host Jim Rhoads to take on another hard question for BHPH dealers - when to add a service department. Brent and Jim compare notes on the factors to consider in making this difficult decision. Hear Brent discuss the pros and cons of bringing vehicle repair work in-house - both customer repairs and reconditioning of the dealer's inventory.