HARD QUESTIONS with Brent Carmichael of NCM: "Should I Have a BHPH Service Department?"

from Tote the Note · host Jim Rhoads

Brent Carmichael, Senior Moderator and Consultant with NCM Associates, joins host Jim Rhoads to take on another hard question for BHPH dealers - when to add a service department. Brent and Jim compare notes on the factors to consider in making this difficult decision. Hear Brent discuss the pros and cons of bringing vehicle repair work in-house - both customer repairs and reconditioning of the dealer's inventory.

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This episode is 45 minutes long.

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This episode was published on January 16, 2023.

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