Hard, Soft, and the Data In Between

When your irrigation system turns an athletic field into a mud pit, your janitorial team becomes collateral damage. In this episode of Facilities Unfiltered, hosts Josh Lowe and Nic Guedenet sit down with Dave Scroggins, a 15-year facilities veteran who manages 250,000 square feet across two San Francisco Bay Area sites for Cushman and Wakefield. Dave shares war stories about chasing leaks with 20-year-old as-builts (spoiler: it's not fun), explains why clean is both subjective AND objective, and makes a compelling case for being a soft services person in a hard services world. Plus, the team tackles AI's role in facilities—from tracking occupancy to writing better surveys that people might actually fill out. Because let's be honest, nobody wants another open complaint box. Don't Miss These Key Moments: How poor data management creates cascading problems across hard and soft services The art of communicating with everyone from the C-suite to the custodial crew Making the case for prioritizing conference room AV upgrades with usage data Why Dave wipes down the sink every single time (and why you should too) Stop fighting fires and start managing the heat.