EPISODE · Feb 27, 2023 · 34 MIN
Harnessing Agility for CX Success with Olga Potaptseva (miniseries 1/3)
from Business Transformation Pitch with The CX Goalkeeper
The CX Goalkeeper had the great opportunity to interview Olga Potaptseva LinkedIn Headline: Agile CX Solutions| Top 25 CX Influencer | CX Consultant | Founder of CXpanda 🐼 | CX mentor | Best-selling author and Speaker Highlights: 00:00 Game Start 00:37 Olga's introduction 05:42 Olga's values 07:32 Definition of agility 08:43 Agility and CX 11:04 Leveraging Agility 16:25 Prioritizing 19:38 Olga's Agile Framework 20:29 First steps in agility 22:22 Agility Benefits 22:49 CX Panda 25:10 Joining CX Panda 26:10 Supporting CX Panda 26:53 Need content 28:48 Why Panda? :) 30:18 The Future of CX 31:19 Book Suggestion 32:35 Contact Details 32:54 Golden Nugget and much more on: https://www.cxgoalkeeper.com/OlgaPotaptseva ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership
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Harnessing Agility for CX Success with Olga Potaptseva (miniseries 1/3)
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