Harnessing AI to orchestrate customer experiences at scale - Interviews with Luc Dammann, Nina Caruso & Vivek Pandya of Adobe

Today’s episode of the Punk CX podcast features a series of interviews that I conducted with Adobe executives while at Adobe Summit last week in Las Vegas. I talked to Luc Dammann, President EMEA, Adobe and his colleagues Nina Caruso, Group Product Marketing Manager, Real-Time CDP, Adobe and Vivek Pandya, Lead Insights Analyst, Adobe and we covered the big themes and takeaways from the event, whether we are at an inflection point when it comes to agentic AI, why we should be thinking about people and process over technology, the latest trends in AI and CX, how they are impacting brands, and what brands should be doing about it. You can catch up with all of the sessions from Adobe Summit on demand here. This interview follows on from my recent interview – The future of storytelling – Interview with Charles Melcher – and is number 584 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.