Harnessing low code to improve the customer experience

UK-based Shawbrook Bank has partnered with Pega to use low code to transform its unsecured loans process, improving processing time by 75%, saving 1500 hours per month, and improving the customer experience. Liz Lumley sits down with Shawbrook Bank and Pega to discuss the fintech partnership and the benefits of a low code platform.Guests:Steve Morgan, banking industry market lead, PegaRuss Thornton, chief technology officer, Shawbrook BankThe Banker has been a trusted source of global banking information since 1926, subscribe now to get expert news, opinion and insight into the banking industry. Hosted on Acast. See acast.com/privacy for more information.