Harnessing the Power of Data in Contact Centers

from CX Today · host CXToday.com

CX Today's Susie Harrison hosts Matt Yates, VP Engineering at MaxContact.In this session, we cover:Harnessing the huge volumes of data available efficiently and effectivelyThe key opportunities and challenges in having this data availableTips for implementing clear, data-driven decision makingThe impact of AI on how data is captured and the level of detail providedThe broader impact of AI in the contact center

Episode metadata supplied by the publisher feed · Published Oct 30, 2024

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Harnessing the Power of Data in Contact Centers

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