Harry Kruiter on why bureaucracy is not (always) a brick wall

Harry Kruiter is co-founder at Public Value Institute (IPW). Before that he was doing participatory action research for Leiden university at the crossroads of social and physical urban redevelopment when based in the Hague (2007-2010). And before that that he was a policymaker. We talk about his work and recently published paper which centers around three important parts: 1) action: helping people and projects get unstuck by supporting bureaucracy breakthrough; 2) knowledge: analyzing bureaucratic burdens and opportunities; 3) learning: teaching and co-developing structural solutions with professionals in bureaucracies.