Hatched- Episode 2- Talking Quality with Richard Finalyson!

30 Years in Business: What It Really Takes to Last | Richard FinlaysonWhat does it actually take to build and sustain a business for over 30 years?In this episode, we sit down with Richard Finlayson, Director of Quality Group, to unpack a journey that spans continents, industries, and decades of change. From growing up in global hospitality environments to leading one of Australia’s long-standing training organisations, Richard shares the real story behind longevity in business.We cover the highs, the setbacks, and the moments that tested everything—from navigating COVID in a face-to-face training industry, to making tough calls on failed ventures, and adapting to a rapidly changing landscape driven by AI and shifting markets.But beyond the business, this is a conversation about people—mentorship, leadership, and the impact of helping others build better futures.💡 In this episode:The reality of running a business for 30+ yearsLessons from failure (and what most people get wrong)How COVID reshaped training and hospitalityThe role of AI in modern businessWhy great businesses always find a wayThe importance of people, culture, and leadershipThis is a raw and insightful conversation with someone who’s seen it all—and kept going.