Have Them at Hello: Exceptional Telephone Skills for an Exceptionally Important Time

During this pandemic and especially when you reopen, the telephone is the lifeblood of your practice. Katherine Eitel Belt is Dentistry’s Unscripted Communication Expert and she believes that its more important than ever to be able to connect and communicate at a high level without a script. Katherine will discuss the two telephone skills we need right now during this crisis as well as four simple yet innovative steps to polish your telephone skills and improve your results with new and current patients once your practice reopens. Discover how to create consistency of message without using a script and increase productivity tomorrow with incoming new patient calls. Learn to use a call evaluation process that can make a true, positive difference and accelerate your team training. With conversion rates of new patient calls hovering around 35% before the pandemic and, even worse, 40% of calls going unanswered in the average dental office, the lost revenue and opportunities will be staggering. Whether you are a referral-based practice or market externally, this course will dramatically improve your success in converting more calls to appointments, increasing your marketing ROI, and cementing your reputation as a practice with extraordinary patient service. Throw out those old, tired scripts and join us to learn how you can be amazingly effective and still be YOU!