Have you had issues with chatbots in customer service?

There is a clampdown on chatbots when buying a financial service or product.A new law was signed protecting the right to speak to a human in customer care, and to protect consumers from manipulative marketing tactics.What is your experience with chatbots and customer service?Joining Andrea to discuss is Damian O’Reilly, Lecturer in Retail Management in TU Dublin, Caitríona Redmond, Consumer Columnist with the Irish Examiner and listeners.