Hayley Illing (Hayley in Hospitality) - a helping hand

What are the biggest pain points in hospitality right now? Perth-based consultant Hayley Illing (Hayley in Hospitality) lands on working holiday visas - they don’t work for employees or businesses. There are also issues with broader perceptions of hospitality, and the resilience of people within it. We also tackle Google reviews: what’s the best way to respond to a one-star downer? https://www.hayleyinhospitality.com.au Chapters 00:00 Introduction to Hospitality and Hayley Illing 03:06 Current Challenges in the Hospitality Industry 05:58 Visa Issues and Workforce Shortages 09:03 Resilience Coaching in Hospitality 11:59 Mental Health and Wellbeing in the Workplace 15:03 The Importance of People in Hospitality 17:46 Understanding Hospitality's Reputation 20:58 Cultural Experiences in Papua New Guinea 24:09 Systems and Processes in Hospitality Consulting 26:51 Common Mistakes in Hospitality Management 29:51 Handling Customer Feedback and Reviews 32:48 The Passion Behind Hospitality SUBSCRIBE TO OUR NEWSLETTER FOR EXCLUSIVE ARTICLES, NEWS, GIVEAWAYS AND BEHIND THE SCENES https://deepintheweeds.us6.list-manage.com/subscribe?u=d33e307cf7100cf947e2e6973&id=d17d8213f5 Follow Dirty Linen on Instagram https://www.instagram.com/dirtylinenpodcast Follow Dani Valent https://www.instagram.com/danivalent Follow Rob Locke (Executive Producer) https://www.instagram.com/foodwinedine/ Follow Huck (Executive Producer) https://www.instagram.com/huckstergram/ LISTEN TO OUR OTHER FOOD PODCASTS https://linktr.ee/DeepintheWeedsNetwork Dirty Linen is a food podcast hosted by Australian journalist Dani Valent. A respected restaurant critic and food industry reporter in her home town of Melbourne, Dani is a keen, compassionate observer of restaurants and the people who bring them into being. Whether it’s owners, waiters, dishwashers, chefs or members of ancillary trades from tech to pottery, Dani interviews with compassion, humour and courage. Dirty Linen goes deep, both in conversations with individuals and in investigating pressing issues.  Dirty Linen is an Australian food podcast produced by the Deep in the Weeds Podcast Network.