Hayley Mills on Developing People, Client Experience and How AI Is Transforming Adviser Support

In this episode of Foster Denovo Talks, we meet Hayley Mills, Client Experience Team Leader, who joined the business just under 2 years ago and has already become a central part of adviser support, staff development and innovation across the firm. Hayley shares her career story, from starting work at fourteen, to moving through financial services, to discovering her love of developing people. She talks about her passion for staff progression, her role in acquisitions and the huge impact of Evie, the AI note taker she has helped train and implement across the business. Hayley explains how automation is freeing advisers to focus fully on clients, how client feedback is improving the way we work and why she finds helping people thrive the most rewarding part of her role. 🎧 In this episode: • Hayley’s early career and route into financial services • How she discovered her passion for people and progression • The move into IFA support, client relationships and paraplanning • Why culture and belonging drew her to Foster Denovo • Her role in acquisitions and adviser support • How Evie, the AI note taker, is transforming adviser efficiency  • How structured client feedback is helping the business improve and grow  • Why staff development and team culture matter so deeply to her