He Got SUED, And He WON! FULL DISCLOSURE – IC027

My worst nightmare: a patient complaint. We share with you a story of triumph as one of our colleagues SUCCESSFULLY defended a complaint. We reflect on the lessons learned and how to manage complaints (including the emotional side).Dr. Gulshan Murgai spoke about a long and arduous case that was resolved in his favor, demonstrating that he has patience and determination in spades. We will also discuss the importance of attending risk management lectures and how to deal with this nasty situation you might face with unhappy patients. https://youtu.be/v342FiEete0 Check out this full episode on YouTubeHighlights of this episode:The scenario that led to the patient’s complaint 8:41Insurance-based scheme 16:40Patient’s Complaint 19:07Legal narrative 22:08Dealing litigation emotionally 31:29Emotional help for dentists 34:45Importance of risk management courses 38:32Lessons from the case 41:27Head over to Confidental for Emotional Support for dentists in distress. Connect with Dr Gulshan MurgaiIf you enjoyed this episode, you will also love 10 Habits of Highly Successful (and Most Valued) Dentists