He Has Grown By $1M a Year and Only Lost 1 Client - A True Story

Send us Fan MailEvery company in Kansas City said HOAs were a nightmare.Too many homeowners. Too many opinions. Too much headache for too little money.Justin Simpson heard all of it — and built a $5 million company anyway.In this episode, Justin sits down with Dan Ralphs to break down exactly how he grew Lifestyle Outdoor from zero to $5 million in five years by doing the one thing everyone else refused to do — specializing in high-end HOAs and refusing to apologize for it.But that's just the beginning. Justin also walks through the performance-based pay system that shaved 12 full percentage points off his labor costs while simultaneously raising his employees' effective hourly rate to $40 an hour. He talks about his 100% client retention rate across five years of business. And he explains the concept he calls "systemship" — the framework his leadership team uses to make every single decision in the company.This is one of the most tactically dense episodes we've ever recorded — and one of the most inspiring.You'll learn:How Justin identified and dominated a niche every other company avoidedThe HOA sales process that flips the script — interviewing the client before they interview youWhy performance-based pay created a 12% labor cost reduction in year oneThe 18-24 month implementation roadmap for P4P — and why you can't rush itHow to build a white glove service culture with 50 employeesThe "systemship" framework — three questions every decision must answer before it gets implementedWhy 100% client retention is possible even in the notoriously fickle HOA worldHow to build a leadership team that runs the business without you🔗 Follow Us!FacebookInstagramTiktokYoutube