Headlam Group (HEAD) Capital Markets Day July 2021

The Capital Markets Day of Headlam, Europe's leading floorcoverings distributor, at its distribution centre in Ipswich. Hosted by the Directors of Headlam, and featuring presentations from managers responsible for projects under the Company's Operational Improvement Programme delivering revenue growth opportunities and cost improvements. It includes a tour of the Ipswich facility. Steve Wilson, CEO 00:16 – Introduction Adrian Harris, Managing Director, UK 02:39 - Agenda 05:05 – The UK Opportunity 17:15 – Operational Improvement Program Iain Lennard, Sales Development Director, UK 22:17 – Introduction 23:34 – Sales Force Effectiveness Farren Murphy, Commercial Director, National Carpets 26:22 – Introduction 27:41 – Multiple Retailers Iain Lennard, Sales Development Director, UK 37:03 – Multiple Retailers - Continued Ian Crick, Trade Counter Program 42:36 – Introduction 43:43 – The Trade Counter Opportunity 55:08 – Ipswich Distribution Centre Tour Rob Marsh, Operations Project Manager 57:19 – Introduction 58:03 – Ecommerce & Digital 1:11:46 – Transport Integration Steve Wilson, CEO 1:20:14 – ESG Strategy 1:28:34 – Conclusion Headlam Group Plc is a United Kingdom-based company, which is engaged in the marketing, supply and distribution of a range of floorcovering products. The Company's operations are focused on providing customers, principally independent floorcovering retailers and contractors, with a range of floorcovering products supported by a next day delivery service. The Company operates through 56 operating segments in the United Kingdom and five operating segments in Continental Europe. Each operating segment is a trading operation aligned to the sales, marketing, supply and distribution of floorcovering products. The Company's activities and facilities are located throughout the United Kingdom, France, Switzerland and the Netherlands. Its business in France operates from approximately two distribution centers and over 20 service centers, and the businesses in Switzerland and the Netherlands each operate from a single distribution center.