Healers: Ron Holder, Healthcare Leadership through Listening

In this episode, we delve into the world of healthcare administration through the lens of an experienced professional. Ron Holder, COO of the Medical Group Management Association discusses resolving conflict through effective communication, using the "ladders of inference" to tailor messages for each person, and the differences between hearing and listening. We also explore generational communication gaps and the importance of face-to-face interaction for active and effective listening.