Health Literacy for Patients in the Age of the Internet and A.I.

Catherine Richards Golini, PhD, a Healthcare Editor with Karger Publishers, and plain language expert, joins the Healthcare Experience Matters Podcast this week for a timely chat on patient education. We’re on a mission to improve the patient experience through all facets of care, with patient education and communication at the heart of so much of that mission. Today’s conversation is another riveting and eye-opening chat, especially given the reliance on Google search engines and the explosion of technology in AI. It’s no secret that patients are coming to clinics these days equipped with a lot more information versus even just three years ago. With all of that in mind, we caught up with Dr. Golini to chat about what healthcare providers should know about health literacy in the age of the internet and rapidly expanding A.I. technologies. She even participated in a recent artificial intelligence study that she discusses toward the closing minutes of today’s podcast. For similar discussions on educating patients, please be sure to check out the following previously released podcast episodes from our HX Matters library: The Patient Experience in a Multilingual Setting: https://healthcareexperience.org/multilingual-hospital/ The Power of Health Literacy and Improving the Environment for Patients: https://healthcareexperience.org/health-literacy/ The bottom line: there is no substitute for prioritizing clear, compassionate, and accessible communication towards patients in healthcare and that extends to patient literature and verbal interactions. More about today's podcast: https://healthcareexperience.org/health-literacy-for-patients