Healthcare by Design: A Practical Handbook for Clinician-Led Change

On this episode of Business Talk, we are joined by Dr. Barry M. Katz, Professor of Design at California College of the Arts and adjunct professor at Stanford University; Schirin Lucie Richter, design strategist and senior partner at Future Medical Systems; and Svava María Atladóttir, Chief Transformation Officer at Landspítali University Hospital and Special Advisor at Iceland’s Ministry of Health, to explore the key ideas from their collaborative handbook, Healthcare by Design: A Handbook for Changemakers. Drawing on their experience working within complex health systems, they discuss why dedicated clinicians often struggle to make change, the mindsets needed to drive innovation safely, and how human-centered design can unlock practical, low-cost improvements in patient and provider experience. Through real-world cases, such as rethinking the everyday experience of dialysis patients, they show how design methods can complement evidence-based medicine, support the quadruple aim, and help frontline insights meaningfully reach leadership and the C-suite. This podcast is brought to you by Global Management Consultancy. Disclaimer: 1. The background music incorporated in this video is the intellectual property of its respective developer and is protected under applicable copyright laws. Notwithstanding that it is a free-to-use version, Business Talk, Global Management Consultancy, and Deepak Bhatt do not own, and expressly do not claim, any rights, title, or interest in or to this music. 2. Dr. Barry Katz, Schirin Lucie Richter, and Svava María Atladóttir joined the Business Talk podcast to share key insights from their co-authored book, Healthcare by Design: A Handbook for Changemakers, in a deeply engaging conversation. The uploaded video contains copyrighted content, so changing any graphics, music, or on-screen appearance of the author or host is not allowed.