Healthcare Call Center Fails and How to Fix Them

Open Enrollment just wrapped up and call centers were center stage, handling a high volume of calls from patients looking to secure their health insurance for 2023. On the front lines ready to prevent call center failure was Cyara, a quality assurance technology company that helps organizations, including those in healthcare, spot problems and find resolve of them before the customers discover them and hang up. Show hosts Kym McNicholas and Dr. John Phillips talk to Cyara Senior Vice President of Customer Experience Dennis Reno about the biggest call enter fails and how to fix them. Also, a former Highway Patrol Call Center Supervisor, Connie, shares her limb saving story in our Save My Piggies series. She continued to help facilitate potentially life-saving calls for others while fighting for her own life. See omnystudio.com/listener for privacy information.