EPISODE · Jul 25, 2017 · 37 MIN
Healthcare CX for over 13 million members, With Geeta Wilson - CB61
from The Chief Customer Officer Human Duct Tape Show
Geeta Wilson and I discuss how to tell if a company is ready to commit to a customer-driven transformation, and why a CCO has to know what his or her role should be. And why honoring the past to accelerate the future MUST be the way to approach a transformation role.
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Healthcare CX for over 13 million members, With Geeta Wilson - CB61
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