Healthcare Meets AI: Dr. Susan Feng Lu on Smarter Operations and Quality Care

Dr. Susan Feng Lu, Professor of Operations Management and Statistics and the Alan Hudson Chair in Health Policy at the Rotman School of Management, University of Toronto, shares valuable insights from her research titled “Leveraging Machine Learning for Healthcare Operations: Enhancing Efficiency and Quality.” Her work highlights how advanced machine learning techniques can be applied to improve operational decision-making in healthcare, leading to both increased efficiency and better patient outcomes. Professor Lu’s research investigates the operational foundations of healthcare delivery, with a focus on how public policy and technological innovation shape the efficiency, quality, and equity of healthcare systems. Her expertise spans areas including health technology, nursing home operations, and cardiac care delivery. She leverages empirical methods and machine learning to tackle critical challenges in healthcare operations. Her work has been published in premier journals such as Management Science, Manufacturing & Service Operations Management (MSOM), Production and Operations Management (POMS), Review of Economics and Statistics, Journal of Health Economics, and Information Systems Research, as well as high-profile interdisciplinary outlets like Science and Nature Scientific Reports. Professor Susan’s research has received numerous awards, major research grants, and widespread media coverage, including features in Barron’s, Nature, Freakonomics, and Vox. She serves the academic community as an Associate Editor for Management Science, Manufacturing & Service Operations Management, and Production and Operations Management Society, and currently leads as President of the Chinese Economists Society. In addition to her academic contributions, she has testified before the United States Senate (2023) and has mentored entrepreneurs as an Economist Mentor for the Creative Destruction Lab. Dr. Susan received her Ph.D. from the Kellogg School of Management at Northwestern University and is recognized as a leading scholar at the nexus of health economics, operations, and analytics. This podcast is brought to you by Global Management Consultancy. For more information, please visit www.globalmanagementconsultancy.com. Disclaimer: A. The background music used in this video is the property of its respective developer and is protected by Copyright. Although it is a free version, Business Talk, Global Management Consultancy and Deepak Bhatt do not hold the rights to this music. B. Prof. Susan Feng Lu generously shared profound insights from her research, “Leveraging Machine Learning for Healthcare Operations: Enhancing Efficiency and Quality,” during her appearance on the Business Talk podcast channel. The uploaded video contains copyrighted material; therefore, any modifications to graphics, music, or the presence of the author or host are strictly prohibited. All content is © 2025. All rights reserved.