Healthcare Upside / Down: The Hidden Risk & What Happens Before Your Patients Ever Walk In the Door

In this episode, William Morris, MD, MBA, Chief Medical Officer, Tennr, and Sarah Kier, Principal, ECG Management Consultants, discuss the growing challenges of patient access, referral management, and specialty care wait times. They explore how care orchestration, AI-enabled workflows, and stronger operational leadership can improve access, reduce friction for patients, and create a more equitable healthcare experience.