Heart and Graft (Episode 22) - Beyond Niggles: Managing the Human Side of Conflict at Work

In this episode of Heart and Graft, Nicky talks with Mia Shepherd about workplace conflict: how it builds, how to reduce the chances of unpleasant conflict, and what to do when feelings boil over. Why listen To understand why conflict at work is often about something deeper than the surface issue. To hear practical ways to address tension before it escalates. Explore how our background can led us to avoid conflict with colleagues To explore how managers and facilitators can create space for honesty, repair, and better relationships at work. Together, Nicky and Mia explore how conflict can be managed in more civil and useful ways, including practical techniques such as creating space to talk, using timed speaking, and helping people focus on shared goals. They also look at how unspoken conflict can quietly damage relationships and performance, and why it matters to give people the chance to put things right. If you enjoy honest, reflective conversations about how to make workplaces more human, this episode is for you. And if you’d like extra reflections and bonus content, don’t forget to join The Monthly Graft newsletter.   Learn more about Mia's work through her website.