Heart & Graft (Episode 3) - When Screens Get Mean: The Truth About Digital Incivility

Explore the hidden dynamics of digital incivility in workplace communication as host Nicky McCrudden interviews occupational psychology PhD researcher Marc Fullman. In this episode of Heart and Graft, listeners gain a clear, research-based understanding of what incivility online looks like in the workplace—whether through curt e-mails, ambiguous Teams messages, or overlooked pleasantries—and why even low-level rudeness can erode wellbeing and drive disengagement. Why Listen? Learn how social norms differ across e-mail, Teams, and Slack, and discover practical steps managers and teams can take to prevent, address, and reduce the unintended harm of passive or active digital incivility. Hear relatable tips for sending kinder messages, diffusing tension, and recognising when communication styles—or missing details—might be undermining trust. With real examples, actionable advice, and insights on training interventions, this episode sheds light on why civility matters and how a moment’s pause before hitting ‘send’ can make workplaces