Heating up & cooling down others
from Your 12 minute HR lesson Hosted by Dr Damian Treanor, Pragmatic HRM
We explore the importance of managing conflict before it escalates. Using the extraordinary restraint shown by Vasili Arkhipov and Stanislav Petrov during the Cold War, it highlights the power of choosing the right action over the expected one. The lesson for the workplace is clear—conflict is always present, and the real skill lies in gently “warming up” small issues early, rather than trying to cool down situations once they’ve boiled over.
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This episode is 13 minutes long.
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This episode was published on April 26, 2026.
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