Held Hostage by Your Own Provider! Everyday CX-ISM: Episode 7

What happens when the people who are supposed to help you... can't?In this episode, Katie Stabler is joined by Xander Freeman, Call Director at Contact Centre Helper, to unpack a frustrating first-hand experience with a telecom provider. From outsourced teams with no real authority, to IVR systems that lead nowhere, this is a story that will feel painfully familiar.This isn't a rant — it's a masterclass in what happens when organisations design systems for themselves rather than their customers, and what it actually takes to fix it.Find Xander here and sign up to Call Centre Helper!Like and subscribe!To join in the conversation and connect with Katie, connect!🔗 ⁠⁠LINKEDIN⁠⁠🔗 ⁠⁠INSTAGRAM⁠⁠🔗 ⁠⁠Website ⁠⁠[email protected]