HELLO FUTURE: Press 0 for Hope: The Future of Customer Service (Without the Wait Music)

We’ve all been there — trapped in customer service purgatory, listening to that same four-second loop of hold music while an automated voice insists our call is “very important.” But what if the future of customer service didn’t make you want to throw your phone across the room? In this episode of Hello Future, we’re diving into why customer service has become everyone’s least favorite modern ritual — and how utilizing AI in a counter-intuitive way might finally fix it with SymmetriCall.com Co-Founder and CEO, Scott Hazard. A tech breakthrough in using AI to bring people together both the customer and the business, helping people actually understand your frustration, to predictive systems that solve problems before you call, we’ll explore how technology could make helplines feel a little more… helpful.Grab your popcorn (and your unresolved support tickets) — it’s time to see if  state-of-the-art technology for businesses can provide customers with great customer service. Oh, and by the way, Scott was a student of the iconic Apple founder, Steve Jobs. Under Steve’s vision Scott helped open customer-centric Apple Stores all over the globe.Meet The Future: https://mtf.tv/See omnystudio.com/listener for privacy information.