Hello, May I Speak To A Human?!

from Evening Edition · host BFM Media

The frustration of speaking to a chatbot customer service is an experience many people can relate to, and the Spain government is doing something about this - by proposing a law to ban automated customer service. We discuss how automation technology have changed the landscape of customer service, and how it compares to the human touch. Image Source: Alex Knight, PexelsSee omnystudio.com/listener for privacy information.

Episode metadata supplied by the publisher feed · Published Jul 28, 2022

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Hello, May I Speak To A Human?!

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This episode was published on July 28, 2022.

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