Herbal Medicine: Practical Health & Wellness for Overwhelmed Entrepreneurs with Lily Kunning

S6:E1 When everything feels like too much, small business owners don't need more noise. They need steadier conversations they can trust. In this episode, we sit down with Lily Kunning, founder of Haven Herbs, to talk about wellness and business driving connections in a way that's practical, grounded, and genuinely human. If people don't trust you, they won't buy from you. If they don't remember you, they can't look for you. 👤Guest: Lily Kunning / Haven Herbs / Herbalist, educator, wellness founder focused on ethical, sustainable, customer-centered care ⚠️Core Problems Discussed: *Feeling dismissed or unseen by "systems" (and what that does to trust) *The tightrope business owners walk: education, compliance, and credibility *Scaling with automation without losing the human connection   🥡Practical Takeaways: *Why proactive communication reduces customer anxiety and support load *A simple anti-overwhelm practice: choose 3 priorities a day (and feel accomplished again) *How to design systems (CRM, workflows, FAQs) that sound like you and not a bot   ⏱️Timestamps: 01:19 – Lily's origin story: when herbalism helped her feel heard 08:58 – The business/legal line: what you can say (and why it matters) 14:20 – Building a CRM so no customer falls through the cracks 17:56 – "Pick 3 things every day" — a real-world approach to overwhelm 25:40 – Automation that still feels human (language, tone, relationship)    LEARN MORE about LILY KUNNING & SHOP HER FABULOUS HERBS HERE: https://havenherbs.com/   🔖Who This Episode Is For: *Small business owners who need a little help *Consultants and coaches building trust online *Solopreneurs who feel stuck Invisible brands don't make money.   At STEERus, we help small businesses get seen and get paid without losing their voice or their values, especially when the world feels heavy and attention is scarce. ✅ Subscribe for weekly conversations on visibility, leadership, and growth 🔁 Share this episode with someone who needs to be heard    #smallbusiness #entrepreneurlife #holistichealth #herbalism #entrepreneur   Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus TikTok: http://tiktok.com/@steerus