"Here's how you make some of the most popular drive-throughs in America faster"

Scott's speaking with Wall Street Journal restaurants reporter Heather Haddon about her in-depth piece, taking us inside Atlanta-based Chick-FIL-A's quest to reinvent how we get food to go. It's fascinating how small things like order-takers outside can shave time off the wait. And how borrowing technology from professional football can turn sandwich plays into touchdowns when you're in a hurry.