He’s Worked at Fairmont, Sonder, and Airbnb — Now He’s Pioneering The Next Big Thing in Hospitality episode artwork

EPISODE · Apr 7, 2022 · 46 MIN

He’s Worked at Fairmont, Sonder, and Airbnb — Now He’s Pioneering The Next Big Thing in Hospitality

from Behind the Stays · host Zach Busekrus

In just a moment you’ll meet Ryan Killeen — General Manager of The Annex Hotel. You might call Ryan a child of the hospitality industry.  He grew up traveling the world with his mom who worked in the luxury hotel space, and had the privilege of encountering a diverse set of cultures and experiences all around the world.  Ryan studied hotel management in college, and while in school, he started cleaning bathrooms and making beds with the housekeeping team at the Fairmont Pacific Rim, which was considered Vancouver’s definitive luxury hotel. His hard work paid off, and when an opportunity to join the opening team in Dubai at Fairmont the Palm arose, Ryan took it!   After a couple of years, Ryan became interested in the budding space of short-term rentals, so he took jobs at both Sonder and Airbnb.  But Ryan has always been entrepreneurial so when a new opportunity to join a hospitality start up came his way, he took it. Tune in to hear the story behind The Annex — a new hospitality concept marrying the best of boutique hotels, Airbnb and cutting edge technology that Ryan and his team are developing. Book Your Stay at The Annex Hotel Here. Connect with Ryan on LinkedIn Here.    This week's episode is brought to you Guesty for Hosts — the bestie of top-rated Airbnb hosts.  It’s 11:32 pm on a Thursday night and you wake up in a panic.    You forgot to send your guests the custom lockbox combination for your Airbnb, and you missed the 17 messages they sent saying they couldn’t get in because you enabled “sleep mode” on your iPhone — you know, to try and cut down on screen time before bed and all.   After apologizing profusely and sending them a bottle of bubbly — in hopes they won’t leave you a 1-star review — you think to yourself, “how do other hosts stay on top of guest communications?"   The answer? They use Guesty For Hosts — an easy to use rental management platform. With features like Automated Messages that send important communications to guests at the exact right times…you'll never have to jeopardize your beauty sleep again.    Guesty For Hosts allows short-term rental hosts to manage listings from Airbnb, VRBO, and Booking.com in one calendar and send a series of automated messages before, during, and after their stay.   The platform also has features that help you manage cleanings, build a custom booking website, and so much more.   Start your 14 day free trial today — no credit card, set up fee, or commitment required — and cancel anytime if you don't love it.   While getting started, use the discount code “SPONSTAYNEOUS” for 20% off of your first year."   Behind the Stays is brought to you each week by Sponstayneous — a free, biweekly newsletter that brings subscribers the best last-minute deals and upcoming steals on Airbnb.  You can subscribe, for free, at www.sponstayneous.com 

Episode metadata supplied by the publisher feed · Published Apr 7, 2022

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He’s Worked at Fairmont, Sonder, and Airbnb — Now He’s Pioneering The Next Big Thing in Hospitality

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