HIGH CONFLICT: How to Defuse Any Squabble (Amanda Ripley & Susan Cain)

Have you ever lain awake at night, obsessing over a conflict with a colleague or a relative or a politician you’ve never met? That’s what journalist Amanda Ripley calls high conflict. If good conflict is the kind of friction that’s serious and intense but that leads somewhere useful, then high conflict is the kind of friction that gives you rope burn. It’s bitter, all-consuming, unproductive — and worst of all, once you find yourself embroiled in high conflict, it’s almost impossible to get out. Luckily, Amanda has been studying up on the tools you need to break free, and in this episode, she shares those tools with Next Big Idea Club curator Susan Cain.